Returns & Our Promise

Returns & Refunds

At Legacy & Loom, each piece is thoughtfully selected or created to honor life’s most meaningful moments. We want you to feel confident when shopping with us, while also being clear about which items are eligible for return.

30-Day Returns on Non-Personalized Jewelry

Non-personalized jewelry may be returned within 30 days of confirmed delivery if the item is unworn, unused, and in its original packaging.

To begin a return, please email hello@legacyloomshop.com with your order number and reason for return. Returns must be approved before being sent back.

Personalized and Made-to-Order Items 14 Day Returns Policy:

Personalized, engraved, custom-made, birthstone, name, initial, and made-to-order pieces are final sale unless they arrive damaged, defective, or incorrect.

Because these pieces are created or prepared especially for each customer, we are unable to accept returns for change of mind, incorrect size selection, personal preference, or orders placed incorrectly.

Damaged, Defective, or Incorrect Items

We accept return, replacement, or refund requests if:

• The item arrives damaged
• The item has a manufacturing defect
• The wrong item was sent

Please email hello@legacyloomshop.com within 14 days of confirmed delivery and include:

• Your order number
• A brief description of the issue
• Clear photos of the item
• Clear photos of the packaging, if applicable

Our team will review your request and respond within 2–3 business days.

Return Shipping

For standard returns on non-personalized jewelry, customers are responsible for return shipping costs.

For approved claims involving a damaged, defective, or incorrect item, a prepaid return label may be provided when a return is required.

Please do not send any item back without contacting us first. Items returned without prior approval may not be eligible for resolution.

Approved Resolutions

Depending on the issue and item availability, approved claims may be resolved with a replacement, store credit, or refund.

Refunds

Approved refunds are issued after the returned item has been received and inspected. Items must be unworn, unused, and in their original packaging.

Shipping & Delivery Issues

Once an order has been marked as delivered by the carrier, Legacy & Loom is not responsible for lost or stolen packages. However, if you experience a delivery issue, please contact us at hello@legacyloomshop.com and we will do our best to help you work with the carrier.